FAQ

ARE THE SAMPLES I BUY ROYALTY-FREE?

Yes all sample content (audio and MIDI files, songstarters) are royalty-free for you to use legally and without restriction in your own productions. For more info on our License Agreement click HERE.

CAN I USE YOUR SOUNDS TO MAKE LIBRARY / PRODUCTION MUSIC?

Absolutely. Just so long as you follow the guidelines above – i.e. you use the sounds within your own compositions – that’s fine. Our samples are there to be used (and potentially make you famous)!

WHAT FORMATS DO YOU OFFER?

All of our libraries are supplied as industry-standard 24-bit Wavs. And we also sell a range of MIDI loops, Ableton Live and Logic Pro X templates and synth presets. Our sounds and songstarters are designed to be as versatile as possible to allow them to be used as quickly and creatively as possible. All format information is contained in the product description on each product page.

WHAT IS SAMPLE MIX?

Sample Mix allows you the freedom to purchase individual elements from any of our packs so you only purchase the sounds, presets, MIDI, templates, songstarters or tutorials files you want. Libraries are typically broken down in to folders of Drums, Bass, Synth, Music Loops, FX and Drum Hits, MIDI, Songstarters, Templates and Tutorial Files (these vary with each pack). You can purchase single or multiple folders from any release or mix and match folders from numerous releases to create your own custom library wherever you see the Sample Mix tag.

WHAT IS PLATINUM PRODUCER MEMBERSHIP?

Platinum Producer Membership is a new annual membership project and portal which gives members access to free pre-release content, store-wide discounts, members-only entry to competitions and more. Long term benefits include access to the Platinum Producer Community – a creative hub where like-minded individuals can connect, create, learn and develop as artists. Find out more HERE

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We offer SECURE online shopping powered by WooCommerce supporting all major credit and debit cards including VISA, Switch and Mastercard. We also accept PayPal. All card details stored on our system are encrypted.

IS BUYING ONLINE SAFE?

Our payment processing is looked after by Stripe, an internationally respected digital sales operator with high-end online security and customer services. You can read more about them here: https://stripe.com/help/security.

HOW CAN I CANCEL AN ORDER?

If you have made a purchase and haven’t downloaded the content yet we can offer a full refund. To get a refund simply email sampletools@cr2records.com and we will refund your order if you haven’t downloaded any of content.

DO YOU OFFER STUDENT DISCOUNTS?

We are happy to offer student discounts if you are from a registered institution. Please email sampletools@cr2records.com.

ARE YOUR VIDEOS AVAILABLE IN ANY LANGUAGE EXCEPT ENGLISH?

This will be coming in the future. Stay tuned.

WHO ELSE CAN USE THE SOUNDS I HAVE PURCHASED?

Nobody, unless they also purchased the same sample product brand new. Only the ORIGINAL PURCHASER of the product has the right to use the sounds commercially. This means that you CANNOT SELL or give the sounds to anyone else. If you do, and they use the sounds within a commercial release, they will have to pay royalties to Sample Tools by Cr2 for using the sounds. Please carefully the full License Agreement HERE.

I’M A SAMPLE PRODUCER – DO YOU EVER HIRE NEW PRODUCERS?

We are always pleased to hear from experienced and talented producers and sound designers. If you want to work with the best-selling sample pack label (crowned on Beatport) contact us HERE!

I’VE GOT A QUESTION YOU HAVEN’T ANSWERED!

No problem. Just contact us and one of the team will get back to you within 24 hours.